City of Santa Barbara VPN Instructions

The City of Santa Barbara provides remote access to your work computer securely via a Virtual Private Network (VPN) connection. The City has deployed a new VPN system for additional security and ease of use. This system also uses a “Two Factor Authentication” system called DUO Security, which requires a second factor on your phone to confirm your login. Below are the instructions to setup and connect to the VPN.

Pre-Req: Install Duo Mobile app and set up Duo account with initial VPN log in

  1. Connect to your mobile platforms app store; Google Play Store for Android, App Store for iOS.

  2. Search for DUO Mobile and install . (The App is free)

  3. Once installed, open the app and leave it open. We will finish registering the device once we connect to the VPN page.

Initial VPN Account Setup

  1. Open Internet Explorer (Windows 10 Users: Do not use the Edge browser )

    1. You may need to use the “Start Button” to find IE11. Click on the start button and simply type in “Internet Explorer” and it should appear in the menu list.

  2. Connect to (Tip: Save this page to your favorites)

  3. Log into the site using your City username and password

  4. If this is your first time connecting to the VPN site, you will be prompted to set up a two-factor authentication for logging in. Select “Start Setup.” 

  5. This next screen prompts you for the type of device you want to enroll. Information Systems recommends using the mobile phone. 

  6. Register the device by entering in your phone number with area code. 

  7. Now select the devices platform (operating system) 

  8. Next you will be asked to install the app. Since we already have it installed, check the box that states “I have Duo Mobile installed” and click continue.  

  9. You will now be prompted to scan a QR Code () with the Duo App. Open the app on your phone and follow the on-screen prompts to get the scanner.

  10. Once scanned, a green check mark will appear over the QR code on your computer screen.  

  11. This next screen is how you will be greeted when accessing the VPN page. You will receive a notification sent to your registered device. Note the check box for automatically sending a push to your phone. Keep this checked to have the notification sent to your phone without having to click “Log-in.” 

  12. You should now have an alert on your phone with 2 options; Accept or Deny. If you accept, you will be automatically forwarded to a page where you will see your computer name. Click on the link to start the VPN session to your workstation. (Note: If you receive a DUO Push notification when you have not logged in, do not Accept the notification, as it could mean someone is trying to log into the VPN under you user account.) 

    When are finished with your remote session, close your web browser windows to securely end your VPN connection.

Accessing the VPN Portal

Once your VPN account has been configured for Two Factor authentication with the DUO App you can access the City of Santa Barbara VPN Portal, by simply going to in a web browser. You will login using your City username and password, then confirm your access request using the DUO App.

If you are having difficulty connecting to the City of Santa Barbara VPN, please contact the Help Desk for assistance at (805) 897-2598.